Cooperative Education Customer Charter
The Cooperative Education & Careers Division is here to help you organise your Cooperative Education placement and to help you plan your career. We have developed this Customer Charter by taking on board the views of students and employers. This Charter describes what you can expect from us.
What we will do for you.
We will do our best to help you organise your Cooperative Education placement. We will serve all our customers in an equal, fair and courteous manner.
We are committed to:
Pre Placement:
- Provide at least two Employability Programmes
- Make available a Student Handbook to each student at the first
Employability Programme.
- Provide up-to-date information and a guide to resources on the website, e.g. CoOp Report Guidelines; CV completion - www.ul.ie/coop.
- Provide access to CoOp Reports, where available, as part of your preparation for interview.
- Keep the Main Office open 10 hours a week in order to enable you to drop in if you have a query, viz:
Monday: 2.30-4.00.
Tuesday - Friday: 11.30-12.30 & 2.30-4.00.
- Provide you with a one-to-one appointment with a Cooperative Education Manager if you need to discuss your specific circumstances.
- Provide a tailored service for students with disabilities in order to facilitate equal participation.
- Circulate your CV to a number of employers, subject to meeting their selection criteria.
During Placement
- Guarantee that, while on placement, if you ring us with an urgent query we will respond within a day.
- Ensure that all other queries will get a response within five working days.
- Forward your placement details to academic departments in order to facilitate a visit by an
academic member of staff.
- Provide Guidelines for your CoOp Report on the website.
- Forward an evaluation form to your placement supervisor.
Post Placement
- Provide a receipt when you submit your CoOp Report.
- Ensure that your CoOp Report can be assessed on time for Examination Board, provided you have made the deadline.
Help us to help you
- You are required to attend Employability Programmes, organised to help you with your Cooperative Education placement.
- Read the CoOp Handbook provided.
- Take ownership of the quality and accuracy of your CoOp CV (e.g. run a spell check, grammar – refer to the Guidelines in the CoOp Handbook).
- Check the CoOp Notice Board daily.
- Research employer information prior to interviews.
- Keep all interview appointments with employers.
- Please notify us in advance if you have any special requirements when planning for Cooperative Education and we will do our best to facilitate you.
- Adhere to all the CoOp deadlines.
- Provide us with your mobile phone
number.
Comments/Suggestions
Your feedback is very valuable to us and we welcome receiving it. If you want to comment on our service you have two options: you can complete a Comment Card, available outside the Main Office EO
007, or you can access
the Feedback Form on the CoOp website. Please indicate if you would like a response and we will reply within five working days.
We will survey you after your CoOp placement for your assessment of our service.
Our Contact Details
Cooperative Education & Careers Division
University of Limerick
Ireland
Tel: +353 61 202044
Fax: +353 61 330976
Website: www.ul.ie/coop
Full contact details of all personnel
can be found on the website.
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