[Skip Navigation]
1600 students placed annually - a network of over 1,600 employers

Sample Interview Questions

Click any of the questions below to view the relevant answer.

  1. What do you know about this company/organisation?
  2. Why do you want to work for us?
  3. What do you expect from your placement with us?
  4. Why did you choose to study this course?
  5. If I were to talk to a former employer, how would they describe the way you carried out your work?
  6. This work environment can be hectic. Can you give me a specific example of you working effectively under pressure?
  7. In this job, you will need to adhere to strict schedules and deadlines. Give me an example of any time management skill you have learned.
  8. Tell us about a time when you worked as part of a team and found it challenging.
  9. Tell us about a time when you overcame what seemed to be an insurmountable obstacle.
  10. Tell us about a time when you had to deal with an irate customer and how you handled this.
  11. What do you consider to be your greatest achievement?
  12. What motivates you?
  13. You will be working in another country if you are offered a placement with our company. How do you think you would cope with this?
  14. This company is located in a small rural town. How do you feel about that?

Question 10: Tell us about a time when you had to deal with an irate customer and how you handled this.

  1. I worked in a call centre last summer and my job was to deal with customers whose accounts were overdue. While most of the customers understood why they were receiving the call, one particular customer reacted in a very aggressive and abusive manner. I tried to explain to him that I was only doing my job but he didn't hear me as he was shouting so loudly. Finally I had no choice but to put the phone down as nobody should have to put up with this kind of abuse.
     
    It may not have been your ideal job but, in terms of handling a difficult customer, this is not a good example. Your answer shows that when things got tough that you didn't cope. You had other options including perhaps putting the customer through to your supervisor or allowing the customer to vent their anger first and then ending the call in a professional manner.
  2. I worked part-time in a department store and a customer came to me demanding a refund for a faulty product. However, the customer had no proof of purchase In this case, it was the store's policy to return the product to the manufacturer. When I explained this to the customer she became very irate. However I could see that it was not personal and I applied the training I had been given i.e. listening to the customer, responding to her concerns and firmly restating the company policy. In this case, as in most cases, this was successful.
     
    Shows a good understanding of how important it is to understand that the issue was not a personal one. It also shows an understanding of company policy and a confidence in applying it. The answer also demonstrates evidence of staying in the job even though this was a regular occurrence and not a pleasant one.

Back to top

 

Page last modified: January 04 2013. Any comments to webmaster. Disclaimer